Refund Policy

We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item.

Everyone who shops receives the following guarantees:

  • Full Refund if you don’t receive your order.
  • Replacement if the item is damaged.

Please note that once your order is confirmed, it cannot be cancelled. 

If the purchased product is faulty, reach out to us within 7 days of the delivered date. If you did not receive the product within the guaranteed time (60 business days) you can request a refund or a reshipment. 

Your refund will not be approved if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Size related issues: We advise that you to refer to our size charts or contact us with size related questions prior to making your purchase. 
  • Your order did not arrive due to exceptional circumstances outside the control of Vavana (i.e. not cleared by customs, delayed by a natural disaster).
  • For hygiene reasons, undergarments, swim and toys are non-returnable and are final sale.
  • Other exceptional circumstances outside the control of Vavana.

*You can submit refund requests within 7 days after the guaranteed period for delivery (60 business days) has expired. You can do it by sending a message to hello@vavana.co

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Please note that we do not provide prepaid return labels.