Returns & Exchanges
We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item.
Everyone who shops receives the following guarantees:
- Full Refund if you don’t receive your order.
- Replacement if the item is damaged.
- Exchanges for size related issues*
If you did not receive the product within the guaranteed time (35 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a reshipment.
Your refund will not be approved if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- *We offer exchanges for size-related issues unless your order was placed using a discount code, all discounted items are final sale.
- Your order did not arrive due to exceptional circumstances outside the control of vavana (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vavana.
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 business days) has expired. You can do it by sending a message to firstname.lastname@example.org
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.