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SHIPPING & DELIVERY

Free Standard Shipping:
 7-21 business days to arrive. In some cases that are out of our control orders can take longer to arrive. 

COVID-19 Prevention/Response: All deliveries are happening as usual. Our fulfillment partners and courier partners are taking extra precautions by maintaining a clean, healthy and safe environment. All packages are wiped with disinfectants and all handlers are equipped with masks and gloves. 

Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.

Be advised in case of shipping delays caused by viral prevention measures, such as countries closing their borders or not accepting international shipments, we will not issue refunds or are liable in such cases. Our sole priority is to get the package to you.

Order processing: Please allow 4-7 business days before shipment. In some cases, processing may take longer due to various factors such as holidays, weather, natural disasters, pandemics and strikes, delivery times cannot be guaranteed.

Cancellation Policy:  Orders cannot be canceled after they have been placed.

How do I track my order status? 

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.