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SHIPPING & DELIVERY

Order processing: Please allow 2-5 business days before shipment. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

Cancellation Policy:  Orders cannot be canceled after they have been placed.

Estimated Standard Shipping time for each country 

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or customs processing delays.   Sometimes delays may occur depending on mailing volume and customs at postal offices.

Destination

Estimated Shipping Time

Australia

10-20 business days

Austria

10-20 business days

Belgium

15-30 business days

Bulgaria

15-30 business days

Cambodia

15-30 business days

Canada

10-20 business days

China

7-15 business days

Denmark

15-30 business days

Estonia

15-30 business days

Finland

15-30 business days

France

10-20 business days

Germany

10-20 business days

Greece

15-30 business days

Hong Kong

7-15 business days

Hungary

15-30 business days

India

15-30 business days

Indonesia

15-30 business days

Ireland

15-30 business days

Italy

10-20 business days

Israel

10-20 business days

Japan

7-15 business days

Lebanon

15-30 business days

Luxembourg

15-30 business days

Macao

7-15 business days

Malaysia

7-15 business days

Mongolia

15-30 business days

Netherlands

15-30 business days

New Zealand

10-20 business days

Norway

15-30 business days

Poland

15-30 business days

Portugal

15-30 business days

Russia

10-20 business days

Singapore

10-20 business days

Slovenia

15-30 business days

South Africa

15-30 business days

South Korea

10-20 business days

Spain

10-20 business days

Sweden

10-20 business days

Switzerland

10-20 business days

Taiwan

7-15 business days

Thailand

7-15 business days

UAE

15-30 business days

United Kingdom

10-20 business days

United States

7-15 business days

 

How do I track my order status? 

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.